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E-Statements FAQ's

Get answers about E-Statements.

E-Statements

 

What happens when I enroll in "E-Statements"?

When you enroll in E-Statements, you will stop receiving your statement(s) in the mail. Instead, you will receive an email notification when your most recent account statement is available online for viewing and printing.

How do I enroll in "E-Statements"?

New Online Banking Users: Select to opt-in on the Online Banking Enrollment Form. Existing Online Banking Users: Select the “E-Statements” link on the “User Services” page OR select to opt in by clicking on the “statement” link on the “Accounts” page.

What happens if I already enrolled for E-Statements and am still receiving paper statements?

It may take up to one month before you stop receiving your paper statement in the mail and begin receiving your statements electronic only.

To confirm that you are receiving online statements, select the “E-Statements” link on the “User Services” page OR select the “statement” link on the “Accounts” page. There should be an option available to opt out of the E-Statements service. If this option is being displayed, you are already enrolled to receive online statement only instead of paper statements. We will send you a notification email when your statement is available for viewing and printing. If your email address is invalid, you will not be able to receive this email notification. To check what email address you have on file with us, select the “Update E-mail Address” link from the “User Services” page.

What is the cost to enroll for E-Statements?

There is no cost. E-Statements is a Free service.

How do I view my combined statements online?

Online statements are provided individually for each account for easy and quick access to any of your eligible accounts. Simply select the “statements” link from the “Accounts” page to view your statements online.

How do I view any updated legal disclosures?

Any updated legal disclosures that would have been provided to you in paper, with your paper statement, will be provided to you electronically.

How do I get my last checking or savings statement after closing my account(s)?

If you are enrolled for E-Statements when you close your account(s), you will need to call customer service at 1-800-741-1700 to request your last statement. Your last statement will be mailed to you.

How do I switch back to paper statements?

Select the “E-Statements Only” link on the “User Services” page OR select to opt-out by clicking on the “statement” link on the “Accounts” page.  Then select the button to either "Opt Out For This Account" or "Opt Out For All Accounts". 

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